Get Answers to Your Most Common Questions

Access your order confirmation email you receive after you have placed your order. Click on the Order Status button where you will be redirected to your Order Confirmation Page. Here, you will see the status of your order.

We know you cannot wait to receive your new Umbra items!  That's why, once the order has been placed and the products purchased are in stock, we will begin getting your order ready. Due to this, orders already being processed cannot be modified.

This also applies to changes or cancellations requested while the order is being prepared: unfortunately, we will not be able to apply these.

Pre-Orders are orders that are placed with a future ship date, due to an item not yet being in stock. Below the pre-order button will be the estimated ship date for when the item is expected to be in -stock, please allow for 1-2 additional days for your item to leave our warehouse.

To start, please visit our Return Portal HERE and click on Quality Guarantee to fill out a Quality Assurance form. This will provide us with important information about the issue, so our Customer Service Team can better assist you with resolving it quickly and efficiently.

Once filled out, our team will reach out to you within 1-2 business days with further instructions about how we can rectify the problem for you.

For our CA store, we ship to all Provinces with some exclusions.

*Please reach out to our customer service na-info@umbra.com for items shipping to Yukon, Nunavut and the Northwest Territories.

We offer Free Shipping on orders over $75! All orders that are less than $75 will incur aflat-rate shipping fee of $9.95

Most orders ship within 1-2 business days, so your item should arrive in 7-11 business days dependant upon your ship to address.

We do our best to provide an estimated arrival date at checkout but please note that this may change due to other factors such as shipping carrier delays.

We apologize for any inconvenience, but we are unfortunately unable to modify the delivery address of an order after it has been placed. As our team is working hard to ship orders as quickly as possible, these changes cannot be facilitated. 

However, once you have received an email confirmation with your tracking information, you may reach out to your local courier to discuss re-arranging the delivery details.

Items that are heavy or large, have an oversize shipping surcharge of $5, $10, $15, or $20, in addition to standard delivery and processing charges.

Please reach out to our Customer Service Team at info@umbra.com

We cannot ship to PO Boxes at this time.

If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit.

•  Free returns within 45 days applies to all products except items marked as final sale
• Shipping fees & oversize fees are non-refundable

We are happy to provide you with all the relevant steps to make a return from our returns platform.

Step 1: Submit a return request using our Returns Portal

Step 2: Please enter Order ID and Email to start your return: *For larger items and multiple boxes: please issue a separate return for each shipment box you received in order to get the correct amount of return labels.

Please allow 10-14 business days for your return to process. It may take 3-5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.

Umbra is committed to the design and manufacture of original, high-quality products for your home.  As a part of our commitment, every Umbra product is backed by a 1-Year Limited Manufacturer’s Warranty. 

• Defects in the manufacturing; this is defined as a fault in the material or the workmanship of the product
• Faulty product

• Normal wear and tear
• Intentional damage, negligence, improper care, or misuse
• Lost or stolen items
• Parts or products that have been disposed of
• Modified items
• Dissatisfaction

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Discount codes must be entered at checkout in order to apply to your order. Our team is unable to apply them once your order has gone through.

Please note If your order included a free gift as part of our promotion: If you return your order in whole or partial, your free gift must be returned as well or the value of the free gift will be deducted from your refund total.

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Thank you for your interest in Umbra.

To begin the process, please click here to fill out a new account form.

Once received back we will review your application and be in touch.

The Umbra Professional Design Program is a trade program offering exclusive benefits to members of professional design organizations – Interior Design, Architecture and Graphic Design. You may be entitled to an exclusive trade benefit from us*

Apply Now: NewAccounts@umbra.com

You will need the following to apply:

• Copy of your Interior Design, Architecture or Graphic Design accreditation, or Proof that you have a registered Interior Design
• Architecture or Commercial Design business, or Proof of Design or Architecture School Faculty member status 
• Intended use of the product.

*Applicants are required to complete an account set up form, provide accreditation or proof or registered business, forward three (3) trade references.

We have one Flagship Store in Toronto, Canada at 165 John Street. Our products are also available in retail partners across the globe. Visit our Store Locator to find one near you.

Shopping for someone else but not sure what to give them? Give them the gift of choice with an Umbra Gift Card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

*Please note that Gift Cards are Final sale and cannot be returned or refunded for cash value.

Umbra gift cards do not have an expiry date. Only exclusion are stated promotional gift cards.

To check the remaining balance on your gift card, contact our Customer Support Team at info@umbra.com

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