Shipping & Returns


Free Shipping on Orders over $35*

For all orders less than $35, there is a flat-rate shipping fee of $8*

*Items shipping to Yukon, Nunavut and the Northwest Territories have a flat rate shipping charge of $50 on all orders.

Most orders ship within 24 hours, so your item should arrive in 7 to 11 business days. You will receive an order confirmation after you place your order and and a shipping notification with tracking information once your order has shipped.

All appropriate local and provincial sales taxes will be added to your shipping charges where applicable.


Easy, Hassle-Free Returns

Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Umbra items, send them back within 45 days for a refund or a store credit using our prepaid return shipping labels.


Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed


    Please Note:

    • All sale items are final sale
    • All items must be returned in the original Umbra packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
    • If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
    • Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy