Shipping & Returns
Free Shipping on Orders over $35*
For all orders less than $35, there is a flat-rate shipping fee of $8*
*Items shipping to Yukon, Nunavut and the Northwest Territories have a flat rate shipping charge of $50 on all orders.
Most orders ship within 24 hours (excluding weekends and holidays), so your item should arrive in 3 to 7 business days. You will receive an order confirmation after you place your order and and a shipping notification with tracking information once your order has shipped.
All appropriate local and provincial sales taxes will be added to your shipping charges where applicable.
Easy, Hassle-Free Returns
Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.
If you don't absolutely love your new Umbra items, send them back within 45 days for a refund or a store credit using our prepaid return shipping labels.
Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed
- All sale items are final sale
- All items must be returned in the original Umbra packaging
- If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
- If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
- Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy