Shipping & Returns

PLEASE NOTE: Our team is working hard to get all orders shipped out as quickly as possible, however some customers are experiencing a delay due to our shipping partners Canada Post and UPS experiencing higher volume due to COVID-19. We know this is frustrating and thank you in advance for your patience and understanding.




Free Shipping on Orders over $50*

For all orders less than $50, there is a flat-rate shipping fee of $8*

*Items shipping to Yukon, Nunavut and the Northwest Territories have a flat rate shipping charge of $50 on all orders.


Oversize Shipping Surcharge

Items that are heavy or large, have an oversize shipping surcharge of $10 or $15, in addition to standard delivery and processing charges. This fee is shown on the checkout page and is calculated on top of standard delivery and processing chargesItems that qualify for oversize shipping surcharges are also identified on their product detail pages above the add to cart button. *Please note that we do not issue refunds for oversize charges.

Most orders ship within 1-2 business days, so your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped.

Please note it may be necessary to send your order in two or more shipments to fulfill your order. However shipping charges apply only to the first package shipped. There are no additional shipping charges for any additional packages from the same order.

All appropriate local and provincial sales taxes will be added to your shipping charges where applicable.

Trade Partner Accounts do NOT qualify for free shipping.


Easy, Hassle-Free Returns

Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels.


Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed

*Please enter Order ID and Email to start your return: each box will require its own return request.*


    Please Note:

    • All items must be returned in the original Umbra packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
    • If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
    • Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy to ship the goods back to Umbra and a refund will be issued. 
    • Shipping fees are non-refundable