LED Indicator
Indicating when in use and when battery is low
LED Indicator
Indicating when in use and when battery is low
Touch-free Technology
Helps prevent the spread of bacteria and viruses
Smart Design
Featuring a hidden refill compartment
Smart Design
Featuring a hidden refill compartment
Non-drip Spout
Reduces clogging and prevents unwanted spills
Non-drip Spout
Reduces clogging and prevents unwanted spills
THE OTTO FAMILY
Say goodbye to germs and dirt – Umbra’s automatic soap and sanitizer dispenser delivers a cleaner way to clean!
Say goodbye to germs and dirt—Umbra’s automatic soap and sanitizer dispenser delivers a cleaner way to clean!
Say goodbye to germs and dirt—Umbra’s automatic soap and sanitizer dispenser delivers a
cleaner way to clean!
INTRODUCING:
OTTO WALL MOUNT
OTTO WALL MOUNT
OTTO CADDY
Otto Automatic Soap Dispenser is now available with a wall mounting bracket. Keeping surfaces clear, and ideal for use in entryways, or bathrooms
OTTO CADDY
Otto Automatic Soap Dispenser is now available with a sponge caddy. Perfect for organizing your counter space, and removable for easy cleaning.
UNBOXING, GETTING STARTED & CARE
Have some questions about your OTTO Automatic Soap & Sanitizer Dispenser?
Have some questions about your OTTO Automatic Soap & Sanitizer Dispenser?
Check out FAQ's & some great trouble shooting tricks below:
Why is the blue sensor light is not turning on?
- Check to see if your batteries are low or drained
- Check to see if your battery orientation is correct
- Check to see if there is any corrosion on battery contact points
- Make sure you are not using rechargeable batteries
Can’t locate the power button?
- The power button is located under the lid just above the soap compartment
Why is it when the sensor light is on, I can’t hear any sound from the motor/pump?
If the blue light sensor appears and there is no sound, please follow the below steps:
- Remove all the soap out of the unit
- Fill unit with very hot water and let stand for approx. 25 min.
- Turn power on and run hand under sensor. If water comes out keep your hand under until all the water empties out of the unit.
- Fill unit back up with soap
*We recommend doing so, after every soap change or at least every 3 months
Why does my sensor lights up and I hear the motor/pump working, however, no soap is dispensed?
- Are you using the correct viscosity of soap/sanitizer
- Make sure you are not using soap containing beads
- Make sure you are not using foaming soap
- Clean any residue left on the spout nozzle.
- If you haven’t used your device in more than 2 days you need to re-prime the device. You will need to trigger the sensor and repeat: this will help push the thicker solution through the hose until the soap or sanitizer dispenses at the normal amount again.
When I try and use a sponge or dish brush, no soap dispenses.
- Sensor works best with bright coloured scrubbies and brushes. You may also need to move your pump to a location that has less intense lighting which may be interfering with the sensor
Why is the sensor light is red?
- Your batteries are drained and need to be replaced.
- Check to see if there is any corrosion on battery contact points
The unit is dispensing on it’s own, without being prompted.
- There may be residue on the sensor - clean with a damp cloth and wipe clean
Why is the blue sensor light not turning on?
- Check to see if your batteries are low or drained
- Check to see if your battery orientation is correct
- Check to see if there is any corrosion on battery contact points
- Make sure you are not using rechargeable batteries
Can’t locate the power button?
- The power button is located under the lid just above the soap compartment
Why is it when the sensor light is on, I can’t hear any sound from the motor/pump?
If the blue light sensor appears and there is no sound, please follow the below steps:
- Remove all the soap out of the unit
- Fill unit with very hot water and let stand for approx. 25 min.
- Turn power on and run hand under sensor. If water comes out keep your hand under until all the water empties out of the unit.
- Fill unit back up with soap
*We recommend doing so, after every soap change or at least every 3 months
Why does my sensor lights up and I hear the motor/pump working, however, no soap is dispensed?
- Are you using the correct viscosity of soap/sanitizer
- Make sure you are not using soap containing beads
- Make sure you are not using foaming soap
- Clean any residue left on the spout nozzle
- If you haven’t used your device in more than 2 days you need to re-prime the device. You will need to trigger the sensor and repeat: this will help push the thicker solution through the hose until the soap or sanitizer dispenses at the normal amount again
- Once soap or sanitizer has been added – try lightly patting the bottom of the dispenser to help release any air from the liquid
- Pinch rubber nozzle to release any air bubbles and to ensure no residue build up is present
When I try and use a sponge or dish brush, no soap dispenses.
- Sensor works best with bright coloured scrubbies and brushes. You may also need to move your pump to a location that has less intense lighting which may be interfering with the sensor.
Why is the sensor light red?
- Your batteries are drained and need to be replaced
- Check to see if there is any corrosion on battery contact points
The unit is dispensing on its own, without being prompted.
- There may be residue on the sensor - clean with a damp cloth and wipe clean
In order to process your claim request, please be prepared to provide the below information.
- Where you purchased your item
- Receipt of your original order
- Picture of the item, we will be sharing with our Quality Assurance and Operations teams to ensure this doesn’t happen again.
We will also require your full mailing address so that we can send the replacement to you.
We look forward to hearing from you.
x Umbra Customer Support Team
CAN BE FILLED WITH:
CAN BE FILLED WITH:
AVAILABLE IN MULTIPLE COLOURS
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