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Umbra Accessibility Policy for Ontarians with Disabilities

Umbra Accessibility Policy for Ontarians with Disabilities


Statement of Commitment

Umbra is aligned with the Government of Ontario’s support of persons with disabilities as stated in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.

We continuously strive to provide a barrier-free environment for all employees, clients, partners, and individuals who may enter our locations, access our information, or rely on our services. We will make every effort in helping to guarantee that persons of disabilities are treated with the utmost respect and dignity. Moreover, Umbra will provide all persons of disabilities with an equal opportunity to access our products, services, and employment opportunities.

Umbra will discuss with the disabled person(s) to understand his/ her/ their individual requirements and make all reasonable efforts to ensure those needs are appropriately met.



Umbra is committed to creating, providing, and receiving information and communications in ways that are accessible to meet the communication requirements of persons with disabilities. Umbra will discuss with the disabled person(s) to understand and ensure that his/ her/ their individual communication needs are appropriately met.

The Company will ensure that employees are adequately trained to communicate with the persons of disabilities in a way that is clear, concise, and at a suitable pace for full ease and comprehension. On request, Umbra will happily communicate with the individual through email should speaking over the telephone be unsuitable or undesired to the persons of disabilities.


Service Animals, Support Persons, and Assistive Devices

Umbra is committed to accommodating persons with disabilities who are accompanied by a service animal or support persons.

Persons with disabilities may use their own assistive devices, as required, when on Umbra premises. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure appropriate access.



Umbra is committed to fair and accessible employment practices without discrimination. We strive to effectively accommodate persons with disabilities during all stages of the recruitment process. We will also continue to accommodate the disabled employee throughout their tenure at Umbra. Upon request and evaluation, we will develop customized return-to-work options that are tailored to employees who have been absent from work due to a disability.


Employee Training

Umbra will continue to deliver all legislated employee training as it relates to AODA and persons with disabilities. We will also ensure that adequate training is provided to all customer-facing employees and to those who are managing the creation and adjustments of our policies and procedures.

Some examples of trainings include:

· An overview of AODA, including its purpose;

· AODA and Umbra customer service standards and principles;

· Rules of handling service animals and other individual support mechanisms



Umbra will actively provide disabled employees, and visitors with disabilities, upon request, with customized plans for workplace emergencies such as fires and floods.



Umbra welcomes feedback on our products, services, policies, and procedures. We will ensure that our feedback process is fully accessible to persons with disabilities by providing and/ or arranging for accessible formats and communication support, on request.

Feedback from customers, employees and the public regarding the methods in which Umbra provides its goods and services to persons with disabilities are accessible in a variety of formats which include but are not limited to:



Umbra Ltd.

Human Resources

40 Emblem Court

Scarborough, Ontario

M1S 1B1


Email: HR@umbra.com

Attn: Human Resources