Frequently Asked Questions

What is your shipping policy?

We offer Free Shipping on orders over $75.

Orders under $75 have a flat-rate shipping fee of $9.95. Oversize items may have an additional charge of $5-20.

We ship via UPS for CA orders. Orders placed before 2pm EST on regular business days will ship out the next available business day. You'll receive an email with tracking once your order ships.

What is your return policy?

We offer a hassle-free 45-Day Satisfaction Guarantee. If you're not happy with your purchase, you can return it within 45 days for a refund or store credit. Shipping fees and oversize surcharges are non-refundable. If an item arrives damaged or defective, please contact our Customer Support Team at info@umbra.com.

How do I start a return?

We're sorry your Umbra item didn't quite work out! We offer a 45-Day Satisfaction Guarantee. You can start your return here: https://ca.umbra.com/pages/start-a-return

Can I cancel my order once it's placed?

Orders cannot be cancelled once orders are confirmed and placed. Customers who wish to cancel their order will need to follow the return policy to ship the goods back to Umbra and a refund will be issued.

Discounts & Promotions

Please note our 10% off Welcome Discount must be entered at checkout and cannot be added after your order has already been processed. It also cannot be combined with any other offer, promotion, discount code.