Returns & Exchanges
Made Easy
Returns & Exchanges
Made Easy
45 Day Free & Easy Returns
If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit.
Free returns within 45 days applies to all products except items marked as final sale
Shipping fees & oversize fees are non-refundable
If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy to ship the goods back to Umbra and a refund will be issued.
Visit the Returns Portal
To process a return or exchange, please go to our Returns Portal. Please enter your order number and associated shipping zip code directly into the portal.
Visit the Portal
Select Your Items
Select the item or item(s) you wish to return.
For larger items and multiple boxes: please issue a separate return for each box you received in order to get the correct amount of return labels.
Pack & Ship
Choose between receiving a Store Credit or refund to the original payment method.
Once you have submitted your return, pack the item(s) in a box and attach the shipping label. Hand it over to your carrier, and we'll take care of the rest.
HOW DO I RETURN MULTIPLE ITEMS?
For larger items and multiple boxes: please issue a separate return for each shipment box you received in order to get the correct amount of return labels.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
- Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
STILL NEED HELP?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
STILL NEED HELP?
We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.
OUR WARRANTY
Umbra is committed to the design and manufacture of original, high-quality products for your home. As a part of our commitment, every Umbra product is backed by a 1-Year Limited Manufacturer’s Warranty.
What is Covered:
- Defects in the manufacturing; this is defined as a fault in the material or the workmanship of the product
- Faulty product
What's Not Covered:
- Normal wear and tear
- Intentional damage, negligence, improper care, or misuse
-
Lost or stolen items
Parts or products that have been disposed
Easy & Worry-Free
"I had to return an item, and the process was super simple. Customer service was helpful, and I got my refund quickly."
- Rebecca M.
Great Customer Service
"I was a little hesitant to order online, but Umbra’s return process put me at ease. When I needed to exchange an item for a different color, the process was simple and straightforward."
- Terri J.
Quick & Straightforward
"The return process was easy and quick! Amanda from Customer Service was able to answer all of my questions."
- Nate